Shipping and Delivery Information

Nationwide Shipping

 

All orders are sent with Courier Post and are given a tracking number. Courier Post picks up from our warehouse 4 times a day.

Free Shipping for Orders Over $60 New Zealand Wide. A flat rate of $3.95 will apply to orders under $60 in New Zealand.

All orders placed before 3.45pm on working days (Monday to Friday) will be packed and shipped on the same day.

This means your order will leave our warehouse on the same day you complete the payment.

Orders packed during the weekend will be collected the next working day by our couriers.

Courier Delivery Time: 1-3 Days

 Courier delivery times will vary based on your location.

In general orders received before 10.00am weekdays can be delivered SAME DAY within Auckland and Hamilton, with 1-2 day delivery throughout the rest of the North Island.

3-4 day shipping to the South Island.

Please allow an extra 1-2 days for rural deliveries.

We can not deliver to a PO Box address, please provide a physical delivery address instead.

Please keep in mind, these delivery times are promised by the courier companies that we use, but sometimes there can be delays in your parcel reaching you. Remember to allow a little extra time for your order to arrive to you after a Public Holiday or if you are in a rural location.

Non Signature Deliveries

To ensure super fast delivery we use a non-signature required service for all deliveries. This means that the courier will leave your package in a safe place and you do not have to be home to receive the package. 

If for any reason you do not want your parcel left you must choose the option for a signature required delivery for an extra $1.00

Sportsfuel does not take any responsibility for lost/missing packages if you did not select the signature option.

Couriers are instructed to leave the package if there is a safe location to do so. You can also give Authority To Leave (ATL) the package at your property, i.e. front door, back door, letter box. However be aware that if the package goes missing or is damaged, the courier driver is not responsible, and we will be unable to claim on your behalf.

We cannot take responsibility for incorrectly/incomplete addresses, please carefully check your delivery details before finalising your order

Courier Damage: Due to of the nature of our business and our reliance on the care and professionalism of courier companies to deliver your purchase to your door you must always inspect your package prior to opening. If the product is damaged, contact Sportsfuel immediately. This is to protect you, as every package is insured and helps us to resolve any disputes with the courier company quickly.

Signature Deliveries

To ensure safe delivery of your item we have an option of signature required if you wish for $1.00 per parcel. This means that the courier will leave a 'Card to Call' if you are not home to receive your package. For re-delivery please use the details on the 'Card to Call'.

We cannot take responsibility for incorrectly/incomplete addresses, please carefully check your delivery details before finalising your order

Courier Damage: Due to of the nature of our business and our reliance on the care and professionalism of courier companies to deliver your purchase to your door you must always inspect your package prior to opening.If the product is damaged, contact Sportsfuel immediately. This is to protect you, as every package is insured and helps us to resolve any disputes with the courier company quickly.

Track and Trace Your Order

The track and trace link is included in your shipping email. Simply click the link and you will be taken to the live tracking details.

Alternatively, copy and paste your tracking number into the box here 

Please remember, after an item has been shipped, it can take 2-4 hours for the first scan to show up on the courier website.

If your order has not been delivered, use the tracking details in your email to check the location.

If you require more information please call the courier company directly. Speaking directly with the courier company will ensure your receive your order as quickly as possible.

Contact Courierpost  if you have any issues with the shipping of your order. 

Same-Day Express Delivery

We now offer same-day express delivery for select postcodes in Auckland, Hamilton, Wellington and Christchurch.

Delivery should arrived between 6pm-9pm same day. Available for select post codes only. Order by 11am for Auckland, Wellington and Christchurch or by 3:30pm for Hamilton.